Onboarding

I’m seeing an "Email is already signed up" error.

This error suggests you’ve already gone through the sign-up process once, and you don’t have to do it again. You can use the ‘Login’ button to do the login. In case you don’t remember the password you set for the email click here.

I don’t know my temporary password.

Temporary password is generated by the Mesh system to verify the email you entered belongs to you. Please check the inbox of the email-id you entered for the temporary password. Don’t forget to check the spam folder in case it doesn’t appear in the inbox. Any further issue, you can report a bug with our product team and we’ll get back to you as soon as possible.

I didn’t receive a temporary password.

Temporary password is generated by the Mesh system to verify the email you entered belongs to you. Please check the inbox of the email-id you entered for the temporary password. Don’t forget to check the spam folder in case it doesn’t appear in the inbox. Any further issue, you can report a bug with our product team and we’ll get back to you as soon as possible.

My temporary password is not working.

Temporary password is generated by the Mesh system to verify the email you entered belongs to you. Please check the inbox of the email-id you entered for the temporary password. Don’t forget to check the spam folder in case it doesn’t appear in the inbox. If it still doesn’t work you can report a bug with our product team and we’ll get back to you as soon as possible.

What is a POD in Mesh?

  • Team in Mesh is for a group of people from the same organisation who work together on different projects. Weekly summaries, productivity scores and bird-eye views are generated on a team level. As it happens offline, you can be part of multiple teams in the mesh.
    Your stand-up tool is incomplete without your team, so we highly encourage you to be part of at least one team in the Mesh system.
  • By default, when employees are added (with Manager email information) they’ll be added to the teams of their reporting manager. But anyone can create a cross-functional PODs by adding existing member from the organization.

I don’t have a referral code

Referral code during sign-up is an optional field, and you can proceed to the next steps without the same, however once sign-up is complete you can’t use referral code.

What is a 'Manager' access in Mesh?

  • The manager in a team can invite more members to join the team, create different project tags for the team.
  • Managers can also see the summary views in ‘My Team’ which would help drive the stand-up meetings.
  • Whoever creates the team is the default manager of the team but this can be later changes in the setting panel. One team must have at least one manager.

What’s a 'Project', is creating a project mandatory?

Projects, we also call them as mesh-tags, are there to provide better organisation of your tasks. Your team members can easily check which tasks relate to which project, or request help regarding a project using feed posts. Managers can sort or filter tasks for the same project in the My team page during sync-ups.So even though creation of projects is not mandatory, we highly recommend using those tags to make the most of the platform.

What to do if the invited member doesn't receive an invitation email?

  • Mesh relies on third party services for deliverability of the emails, which may sometimes fail due unforeseen circumstances.
  • If something like this happens with you, reach out to us at support@thepeoplemesh.com and our customer success team will provide quick resolution.

Is giving personal details during setup mandatory?

Apart from your login email-id, no other detail is mandatory on Mesh platform. However for better user-experience we recommend you sharing nominal information like designation, location, profile image etc. on the platform. Rest assured that any personal information shared here is secured and will not be shared with anyone else. For further details, you can check our privacy policy here.

Is inviting team members while signing up mandatory?

Your stand-up tool is incomplete without team members, so we highly encourage inviting your team members to join during sign-up. However you can add team members later as well, from the settings panel here. If you choose to invite team members later, you can click on the skip button during signup.

How to accept an invitation sent by someone?

You can visit pending invitations and accept any or all of them from the settings panel here. All the teams you’ve been invited are already shown in the left pane.

Can I accept the team invitation post sign-up?

Yes, you can visit pending invitations and accept any or all of them from the settings panel here. All the teams you’ve been invited are already shown in the left pane. However, you’ll have to join at least one team (or create a new one) at the sign up to complete the onboarding process.

Is creating a team while signing up is mandatory?

Your stand-up tool is incomplete without your team, so we ensure that you are at least part of one team in the Mesh system. However, if you’ve been invited to join a team from someone else, you can accept the invitation instead of creating a new team.

What is the 'Admin' access in Mesh?

  • Admin is the super user of the Mesh. Only Admins have access to the Company settings where they can add a new employee to the organization, and remove employees from the organization.
  • Admins can also add Organizational objectives and Core-values, which then other employees can use in their goals/tasks.
  • Admins also have access to all  teams, tasks, goals and post irrespective of they’re flagged as Private/Public
Login

I can't login to the platform.

We use cookies to manage login information, sometimes those are disabled on the browsers hence login doesn’t work. You can follow below steps to troubleshoot –

  1. Check if cookies are enabled on your browser. Here’s how you can check that – https://www.whatismybrowser.com/guides/how-to-enable-cookies/
  2. In case cookies are disabled, enable those and restart the browser and try logging in again.
  3. If cookies are already enabled, then please disable and then re-enable the cookies. Restart your browser, and try logging in again.
  4. If your issue is still not resolved, or if you need any other help feel free to connect with us here.

I don't remember my password

Click on the ‘Forget password’ link and we’ll help you out in recovering your password. In case of any issues, write to our support team here, and someone will help you out as soon as possible.

Settings

Why do some teams show '(pending)' in front of their name?

When you’re invited to join any team, it’s shown in the left pane of the settings panel with a pending remark. You can accept the invite by clicking on the same, and now you can see that team with other teams in the panel.

I can't add an employee / employee addition failed in Company settings

  • Below mentioned fields are compulsory for adding a new employee, without it will fail – First Name, Last Name, Email, and Access. Rest information is suggested but not mandatory.
  • If you’re trying the Bulk Upload feature, verify –
    1. Your file is in .CSV format
    2. File size is <10MB
    3. It follows same structure as provided
    4. It has mandatory fields i.e. firstName,lastName,email and access etc.
  • If even after above checks employee upload fails, write to us at support@thepeoplemesh.com and we’ll quickly resolve this for you

I can't upload my photo

  • Due to storage limitations, we allow users to upload photos upto 10MB only. Please check the photo you’re trying to upload is within the stipulated limit. If you need help in compressing your photo please check – https://compressimage.toolur.com/
  • In the profile picture, only JPEG and PNG formats are supported as of now. Please make sure you’re trying to upload one of those two.
  • If the photo you’re trying to upload is less than 10MB and of the JPEG/PNG format and still you’re facing an error write to our support team here and we’ll resolve this for you as soon as possible.